-
- Forums
- Chatrooms
- Gallery
- Gameplay Videos
- Upload
- Articles
- Mod Reviews
- Shop SP: Games, Movies, Books
I have multiple active accounts on several well-known UK-licensed online casinos, and on many of those sites, I've never needed to contact the customer service department.
However, on one or two of the sites I regularly visit that I've been a fully registered member of for several years, I have, on occasion, needed to get in touch with someone either regarding a minor technical issue I have encountered or to have a question answered about my account or a bonus I have claimed.
Most of the time, the support has been relatively easy to get in touch with, responsive, friendly, and professionally trained. My questions have never gone unanswered, and any technical issues I may have encountered have always been fixed and never left unresolved.
The question being asked here is, do all fully licensed and regulated sites like this provide 24/7 customer support services? Let's dive straight in to find out.
Can I count on 24-hour customer support when I join a website to play my favourite online fruit machines, roulette or blackjack titles?
Yes and no. The one thing you can usually count on when signing up to any trustworthy online gambling site that's licensed and regulated by a mid or top-tier licensing authority is a decent customer support network. However, that support might not be available 24 hours per day.
In my experience, I've found that most of the UK-licensed sites I've joined have 24-hour customer support, especially those I've found on this page at askgamblers.com/online-casinos.
You may also find, as I have, that perhaps one or two of their support methods may not be available 24 hours. Each site is different so always read the small print.
For example, the live chat messaging feature that connects you with a human being live chat agent or a highly sophisticated AI-powered chatbot assistant may only be open at certain times, which I find frustrating.
Fortunately, most of the sites I have an account with that have live chat support methods do remain open 24 hours per day, but as mentioned, I've hardly ever needed to use this support feature anyway.
It just gives me peace of mind to know that should I need to get in touch for whatever reason, I can count on their live chat anytime when it never closes.
A similar thing may also happen with their toll-free telephone support option, which may or may not be open 24 hours per day. All you have to do is head to their support/contact us page for more information about the best ways to get in touch with them should you ever need to.
Their phone support might only be open during the daytime during normal office hours (e.g., 09:00 to 17:00) or only during their specified hours.
The other common support feature is email.
You can send an email at any time, and you can expect a response in as little as a few minutes up to as long as a day or so, so be prepared to wait sometimes when emailing them.
To speed things up when sending them an email, try to provide them with as many relevant images/screenshots as possible and a detailed explanation of why you are contacting them.
By providing them with as much information as possible, they won't need to keep asking you questions, which could prolong the issue.
Strong customer support is the tell-tale sign of a trustworthy brand
When I am searching for a new online gambling site to join, the type of customer support they provide is one of the first things that I will look into, and you may want to try doing that, too.
For example, before signing up anywhere, perhaps try to get in touch with the support to see how responsive and helpful they are.
Dodgy sites that cannot be trusted will have rude, unresponsive, and unhelpful support that won't answer your questions or fix any technical issues you may encounter. Alternatively, I discovered that the worst sites that must be avoided at all costs will have non-existent support.
The tell-tale signs that you have found a trustworthy brand worth joining with strong and dependable support are the following:
Whenever you sign up to a world-class site that's owned and operated by a trusted name to play your favourite games, you can pretty much count on them having a responsive and reliable support network.
I've always found that whenever I need to get in touch with anyone on the sites I have joined, the support agents are trained to deal with everything and answer questions in as little time as possible. You can even rate your experience after the conversation has ended.
However, you may find that the site you have joined has separate departments that deal with different issues, so you might have to be transferred to a more qualified agent who is better trained to resolve your issue.
The important thing to remember is that every site will have some kind of reliable support network in place. They are the first point of contact to try should you ever need to get in touch with them for whatever reason, whether it's a technical issue or a question regarding your account.
